The Expectation Economy

The expectation economy is Mohamed Al Hashemi's thesis that the defining force of our era is not technology but the acceleration of expectations. People now compare every experience to the best experience they have ever had, in any category, in any country. When expectations move faster than systems can adapt, trust erodes, fatigue spreads, and institutions lose legitimacy.

The common thing between the old economy and the new economy is us. The difference between the old economy and the new economy is our expectations.